Customer Service

10 Lessons

1 hour 55 mins

Complexity : Easy

Understanding Customer Service Basics: Explore the foundational principles of customer service and its significance in any business setting.

Effective Communication Skills: Enhance your communication skills to interact effectively with customers, including active listening and clear articulation.

Handling Difficult Situations: Develop strategies to manage challenging customer interactions with professionalism and grace, turning them into opportunities for exceptional service.

Exceeding Customer Expectations: Learn how to surpass customer expectations by providing personalized service and proactive solutions, leaving a lasting impression.

Building Customer Relationships: Discover the importance of building strong, trust-based relationships with customers and how it can lead to long-term success in customer support.

Lessons

Brief Description of Customer Service
Easy
2 mins

Customer service involves providing assistance, support, and solutions to customers' needs and inquiries, ensuring their satisfaction, and fostering positive interactions with the organization.
Module 1: About the Course
Easy
3 mins

We'll start our online customer service training course with a quick introduction in module one. Start by explaining what customer service is and why it's so important for your company and coworkers.
Module 2: What is Customer Service
Easy
14 mins

Welcome to module two of our online customer service training. What is customer service and why is it important? As expected, let's define a customer.
Module 3: The Goals of Great Customer Service
Easy
13 mins

In module three of our online customer service training course, we discuss exceptional customer service, sales service, maintenance, and company image. Department-specific customer service goals will differ within your firm.13
Module 4: Discovering and Understanding Customer Needs
Easy
13 mins

Our online customer service training course's fourth lesson is finding and understanding client demands. Knowing what your consumers want from your product or service can help you give excellent customer service.
Module 5: Delivering Maximum Levels of Customer Service
Easy
15 mins

Welcome to module five of our online customer service training course, setting up for optimal service. See the module title?
Module 6: Making Customers Feel Great from the Start
Easy
12 mins

Module six of our online customer service training. Creating a positive first impression, make sure your staff appears educated and professional.
Module 7: Communication Skills
Easy
16 mins

Verbal communication skills are covered in module seven of our online customer service training. Begin with another query. Communication, what?
Module 8: Non-Verbal Communication and Body Language
Easy
13 mins

Our online customer service training module eight covers nonverbal communication and body language. Communication is 93% nonverbal when someone speaks to you or you speak to them, according to research.
Module 9: Dealing with Customer Complaints
Easy
14 mins

Welcome to module nine of our online customer service training course, which offers practical tips on handling client complaints.