Conflict Resolution in the Workplace

7 Lessons

48 mins

Complexity : Easy

Conflict Resolution in the Workplace: Explore the causes of conflict in the workplace in this module. Understanding these causes can help you address underlying issues more effectively. The first step in resolving conflict is identifying and acknowledging its root causes.

Techniques for Effective Communication: Learn communication techniques that promote empathy and understanding. Effective conflict resolution requires clear communication and active listening. Develop your communication skills to establish common ground and resolve conflicts amicably.

Collaborative Problem-Solving: Discover the benefits of cooperation in resolving workplace conflicts. This module focuses on methods for problem-solving in groups and working together towards common goals. With everyone working together, conflict resolution becomes much simpler.

Managing Emotions in Conflict Situations: Acquire skills to manage emotions during conflicts. Emotions can escalate tensions, but if handled correctly, they can also be used to find solutions. Learn to navigate emotions constructively to resolve conflicts successfully.

Implementing Effective Conflict Resolution Strategies: Explore different approaches to permanently resolve workplace issues. This module emphasizes preventive measures and actions to take after conflicts occur to prevent reoccurrence. Effective conflict resolution involves not only resolving current issues but also preventing future conflicts.

Lessons

Brief Description of Conflict Resolution in the Workplace
Easy
2 mins

Conflict in the workplace that is not managed well may be expensive in terms of both time and money, and it can also reduce employee engagement.
Module 1: The causes and symptoms of conflict at work
Easy
7 mins

Workplace conflict is the biggest reducible cost and least identified issue, costing £33 billion yearly. It wastes 20% of a leader's time and 370 million working days, not considering loyalty, devotion, inspiration, teamwork, and morale.
Module 2: Resolving Conflict
Easy
7 mins

In 1976, Kilman introduced the dual concern approach to conflict management. This approach suggests that conflict resolution requires balancing two factors:
Module 3: The Five Conflict Modes
Easy
7 mins

Module 3 discusses conflict management in the workplace, focusing on assertiveness and cooperation. Five conflict management modes are discussed:
Module 4: Using the Modes
Easy
7 mins

Module 4 focuses on choosing the appropriate mode of conflict resolution based on the eight conflict traits. The mode of choice depends on the severity of the dispute,
Module 5: Assertiveness
Easy
12 mins

Module five discusses assertiveness, which involves communicating demands, views, feelings, and thoughts without violating others' rights and respecting their needs, beliefs, and feelings.
Module 6: Making Positive Outcomes
Easy
6 mins

Module six discusses the benefits of well-managed team disputes. Effective leaders create a culture where disagreements benefit the team by balancing aggressiveness and cooperation.